Refund Policy
Refund policy
Last updated: October 3, 2026
Not quite right? You can return most items within 30 days of delivery.
What can be returned
- Items in their original condition and packaging
- Requests made within 30 days of delivery
- Final-sale and clearance items can’t be returned unless they arrive damaged or defective
How to start a return
Email anhcd01.teamshopify@proton.me with your order number and the item(s) you’d like to return. We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first.
Return shipping
Return shipping is paid by the customer, except when an item arrives damaged, defective or incorrect — then it’s on us.
Damaged, defective or wrong items
Email anhcd01.teamshopify@proton.me within 7 days of delivery with photos. We’ll send a replacement or a full refund — no need to return the item in most cases.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days. Original shipping charges are not refundable.